Effective Date: October 15, 2024
At Lance Ferreira Real Estate Services, we value your privacy and are committed to protecting the personal information you share with us. This Privacy Policy outlines how we collect, use, disclose, and safeguard your personal data, in accordance with the Protection of Personal Information Act (POPIA) in South Africa. Additionally, we include a Disclaimer specific to real estate transactions and services in South Africa.
By engaging with our services, visiting our website, or otherwise interacting with us, you agree to the terms of this Privacy Policy and Disclaimer.
1. Collection of Personal Information
We may collect personal information in various ways, including but not limited to:
- Direct interactions: You may provide personal information such as your name, email address, phone number, and physical address when filling out forms, submitting inquiries, or during consultations.
- Third-party sources: We may receive information from third parties, including public databases, social media platforms, and other external service providers, in compliance with the applicable laws.
- Website usage data: Our website may use cookies and similar technologies to collect information about your browsing activities, such as your IP address, browser type, and operating system.
2. Use of Personal Information
We use the personal information collected for the following purposes:
- To provide and improve our real estate services, including assisting with property searches, sales, rentals, and valuations.
- To communicate with you regarding property listings, transactions, and other services relevant to your needs.
- To process and manage legal contracts, agreements, and payments related to real estate transactions.
- To comply with regulatory requirements and ensure compliance with South African property laws.
- For marketing and promotional purposes, where consent has been provided, including sending newsletters and property updates.
- To respond to inquiries, provide customer support, and resolve any disputes or issues.
3. Sharing and Disclosure of Personal Information
We may share your personal information with the following parties:
- Third-party service providers: We may share data with trusted service providers such as property portals, real estate marketing platforms, and legal advisors to facilitate real estate transactions.
- Business partners: Where necessary, we may collaborate with other real estate professionals, financial institutions, or agencies to provide better services.
- Legal authorities: In compliance with South African law, we may disclose personal information to government authorities or regulatory bodies when required.
- Consent-based sharing: We will always seek your consent before sharing your personal information for purposes not covered in this policy.
We will never sell your personal information to third parties.
4. Protection of Personal Information
We are committed to safeguarding your personal data and have implemented appropriate security measures, including encryption, secure servers, and regular data audits, to protect against unauthorized access, use, alteration, or disclosure.
We retain your personal information only for as long as necessary to fulfill the purposes for which it was collected, or as required by applicable laws and regulations.
5. Your Rights
Under POPIA, you have the following rights concerning your personal information:
- Access: You have the right to request access to the personal information we hold about you.
- Rectification: If the data we have is inaccurate or outdated, you can request that we correct it.
- Erasure: You may request that we delete your personal information in certain circumstances.
- Object to processing: You have the right to object to the processing of your personal information for specific purposes, including marketing communications.
- Withdraw consent: Where we rely on your consent to process your data, you may withdraw this consent at any time.
To exercise any of these rights, please contact us using the details provided at the end of this policy.
6. Cookies and Tracking Technologies
Our website may use cookies to collect information about your browsing activities. These cookies help improve user experience, analyze website traffic, and tailor content to users’ preferences.
You can manage or disable cookies through your browser settings. However, disabling cookies may limit the functionality of certain features on our website.
7. Real Estate Disclaimer
The information provided by Lance Ferreira Real Estate Services on our website and other communication channels is for general informational purposes only. While we strive to keep the information up-to-date and accurate, we make no representations or warranties of any kind regarding the completeness, accuracy, reliability, suitability, or availability of properties, services, or related information.
Real Estate Transactions
All real estate transactions are governed by the applicable laws of South Africa. We encourage all clients to seek independent legal and financial advice when engaging in real estate transactions, especially regarding contracts, financing, taxation, and property law compliance.
- No guarantee of property sales or rentals: While we use reasonable efforts to market properties and facilitate transactions, we cannot guarantee the sale or rental of any property listed.
- Third-party involvement: Real estate transactions may involve third parties such as legal advisors, financial institutions, or contractors. Lance Ferreira Real Estate Services is not liable for any issues or disputes arising from these third-party engagements.
- Investment risk: All property investments carry an inherent level of risk. Past performance is not indicative of future results. We do not guarantee any specific return on investment for real estate buyers or investors.
8. Changes to This Privacy Policy and Disclaimer
We reserve the right to update or change this Privacy Policy and Disclaimer at any time. Any changes will be posted on this page, and the updated version will include the effective date.
Contact Us
If you have any questions or concerns about this Privacy Policy, the disclaimer, or our real estate services, please contact us at:
Lance Ferreira Real Estate Services
Phone: +27 72 488 1925
Email: info@lanceferreira.co.za
Website: www.lanceferreira.co.za